Returns & Exchanges

At Onion, we want you to glow with confidence; if you are not completely satisfied with your beauty purchase, we offer a hassle-free 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Prepare the Package

  Securely pack the unused or gently used beauty products in their original packaging, ensuring all caps and lids are tightly sealed to prevent leaks.

• 3.
  Ship It Back

  Affix the prepaid label to your package and drop it off at any authorized carrier location within 7 days of starting your request.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.